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Frequently Asked Questions
Everything you need to know about hosting with PixelloHost. Can't find your answer? Contact our team directly.
FAQ
General Questions
Answers to the questions we hear most often.
Where are PixelloHost's servers located?
We run infrastructure across four regions: Johannesburg (South Africa), Berlin (Germany), Luxembourg and Canada, so you can host closer to your actual audience.
What uptime does PixelloHost guarantee?
All hosting plans are backed by a 99.9% uptime guarantee, monitored continuously across every region.
Do you offer free website migrations?
Yes. Our migrations team moves your site from your current host to PixelloHost at no charge, with minimal downtime. Get in touch via the contact page or email migrations@pixellohost.com to start.
What's the difference between Web Hosting, WordPress Hosting and Google Workspace?
Web Hosting is general-purpose cPanel hosting for any website or platform. WordPress Hosting is a managed environment tuned specifically for WordPress, with staging, free CDN and visit-based tiers. Google Workspace is business email and productivity tools (Gmail, Docs, Meet, Gemini AI) on your own domain, sold separately from hosting.
Do your hosting plans include a free domain?
Yes, all Web Hosting plans include a free domain, and WordPress and Enterprise hosting plans include a free domain for the first year.
Can I upgrade my plan later?
Yes, you can upgrade between Web Hosting, WordPress Hosting or Google Workspace tiers at any time as your site or business grows. Contact our billing team at billing@pixellohost.com to arrange an upgrade.
How do I get support if something goes wrong?
WhatsApp us on +27 64 731 5256 for the fastest response (typically 5–15 minutes), email support@pixellohost.com, or open a ticket through the client portal if you're an existing customer. Support is monitored 24/7.
Do you offer web design and SEO services alongside hosting?
Yes. Alongside hosting, we offer custom web design and ongoing SEO services, so your site can be built, hosted and optimised for search under one roof.
FAQ
Technical & Account Questions
Details on cPanel, domains, email and developer access.
What is cPanel and do I need to know how to use it?
cPanel is the control panel included with every Web Hosting and WordPress Hosting plan, used to manage files, email accounts, databases and backups. It's designed for non-technical users, with one-click installers for WordPress and other platforms, and our support team can walk you through anything unfamiliar.
Can I register a domain through PixelloHost, or only transfer one?
Both — you can register a new domain (included free with Web Hosting plans), or transfer an existing domain from another registrar. See our domains section for details.
Do you offer email hosting without a full hosting plan?
Business email is available through Google Workspace, sold independently of hosting. cPanel-based email accounts are also included with every Web Hosting and WordPress Hosting plan at no extra cost.
Can I install custom software or applications on my hosting?
Yes, SSH access is included on every Web Hosting plan, and Professional/Enterprise tiers add Git (and WP-CLI/Composer on Enterprise) for developers who need more than cPanel's one-click installers.
What happens to my data if I cancel?
Contact our billing team before cancelling and we can advise on exporting a full backup of your files, databases and email so nothing is lost in the transition.
FAQ
Billing & Payments
How invoicing, payment methods and plan changes work.
What payment methods do you accept?
Card payments (Visa, Mastercard, American Express, Diners Club), Instant EFT, SiD Secure EFT, PayFast, PayFlex, SnapScan, Zapper, Apple Pay, Google Pay, Samsung Pay and several South African-specific methods including Capitec Pay, Absa Pay, MTN MoMo Pay, Mobicred, MoreTyme, Mukuru and RCS. See the full list in the footer of any page.
How does billing work — monthly or annually?
Hosting and WordPress Hosting plans are billed monthly. Google Workspace offers both an annual-commitment rate and a flexible monthly rate — see the Google Workspace page for the exact figures per tier.
Who do I contact about an invoice or billing question?
Email billing@pixellohost.com for anything related to invoices, payments or renewals, and our billing team will assist directly.
Is there a contract or long-term commitment?
Hosting plans are billed monthly with no long lock-in contract, so you can start on the tier that fits now and change as your needs do.
Still Have Questions?
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